Contact Us
We're here to help! Get in touch with our team.
Get In Touch
General Support
Questions about the platform, games, or your account
support@ballerfield.ca
Response: 24-48 hours
Technical Issues
Bug reports, app problems, or technical difficulties
tech@ballerfield.ca
Response: 12-24 hours
Billing & Payments
Payment issues, refunds, or billing questions
billing@ballerfield.ca
Response: 24 hours
Host Support
Questions about hosting games or becoming a host
hosts@ballerfield.ca
Response: 24-48 hours
Support Hours
For urgent issues outside business hours, mark your email as "URGENT" for priority handling.
Send us a Message
Frequently Asked Questions
How do I join a game?
Browse available games, click "Join Game," and complete the payment if required. You'll receive a confirmation email with game details.
What's your cancellation policy?
Cancel 24+ hours before a paid game for full credit refund. Cancellations within 24 hours are non-refundable.
How do I become a host?
Apply through your dashboard. We'll review your application and provide hosting guidelines once approved.
How do payments work?
We use Stripe for secure payment processing. You can pay with any major credit or debit card.
What if there's a problem with a game?
Contact support immediately. We'll investigate and provide appropriate refunds or credits based on the situation.
Is my personal information safe?
Yes! We follow strict privacy practices and never sell your data. Read our Privacy Policy for details.
Still have questions? Check our Terms of Service or send us a message above.