Privacy Policy
Last updated: January 10, 2026
Table of Contents
Overview
At BallerField ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile application (collectively, the "Service").
By using BallerField, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Quick Summary: We collect information to provide and improve our sports community platform. We never sell your personal data and only share what's necessary to deliver our services.
Information We Collect
Personal Information You Provide
- Account Information: Name, email address, phone number, profile photo, date of birth
- Profile Details: Skill level, playing preferences, bio, location preferences
- Communication Data: Messages sent through our platform, support inquiries
- Host Applications: Additional information for users applying to become hosts
Payment Information
- Payment Data: Processed securely through Stripe (we don't store full card details)
- Transaction History: Records of games joined, payments made, refunds processed
- Credits & Earnings: Platform credits, host earnings, payout information
Automatically Collected Information
- Usage Data: How you interact with our platform, pages visited, features used
- Device Information: IP address, browser type, device type, operating system
- Location Data: General location for finding nearby games (with your permission)
How We Use Your Information
Core Services
- • Create and manage your account
- • Process game bookings and payments
- • Facilitate communication between players
- • Send game confirmations and updates
- • Provide customer support
Platform Improvement
- • Analyze usage patterns and trends
- • Improve platform features and functionality
- • Develop new services and features
- • Ensure platform security and safety
- • Prevent fraud and abuse
Communications
- • Send service-related notifications
- • Provide important updates and announcements
- • Send marketing communications (with consent)
- • Respond to your inquiries and support requests
Legal & Safety
- • Comply with legal obligations
- • Enforce our Terms of Service
- • Protect against fraudulent activity
- • Ensure community safety and guidelines
Information Sharing and Disclosure
Important: We Never Sell Your Personal Data
BallerField does not sell, rent, or trade your personal information to third parties for marketing purposes.
When We Share Information
With Other Users
Your profile name, photo, and basic information are visible to other players in games you join. Game hosts can see participant information to manage their events.
Service Providers
We share information with trusted service providers who help us operate our platform (e.g., Stripe for payments, Resend for emails, Google Firebase for data storage).
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure the safety of our users and the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
Data Security
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage using Firebase
- • Secure payment processing via Stripe
- • Regular security updates and patches
- • Access controls and authentication
Operational Safeguards
- • Limited employee access to personal data
- • Regular security training for staff
- • Incident response procedures
- • Regular security assessments
- • Data backup and recovery systems
Please Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Third-Party Services
BallerField integrates with trusted third-party services to provide you with the best possible experience. These services have their own privacy policies:
Stripe (Payments)
Handles all payment processing securely. Your payment information is processed directly by Stripe and subject to their privacy policy.
View Stripe Privacy Policy →Google Firebase
Provides our database and authentication services. Data is stored securely in Google's cloud infrastructure.
View Google Privacy Policy →Resend (Emails)
Sends transactional emails like booking confirmations, invoices, and important platform notifications.
View Resend Privacy Policy →Cloudinary (Images)
Handles image storage and optimization for profile photos and field images. Images are stored securely in Cloudinary's cloud infrastructure.
View Cloudinary Privacy Policy →Your Privacy Rights
You have several rights regarding your personal information. Here's what you can do:
Access & Portability
- • View your personal data through your dashboard
- • Request a copy of your information
- • Export your data in a portable format
- • Download your booking and payment history
Control & Correction
- • Update your profile information anytime
- • Correct inaccurate personal data
- • Manage your communication preferences
- • Control what information is public
Deletion & Restriction
- • Delete your account and associated data
- • Request deletion of specific information
- • Restrict processing of your data
- • Object to certain data processing
Communication
- • Opt out of marketing communications
- • Choose notification preferences
- • Withdraw consent for data processing
- • File complaints with regulatory authorities
How to Exercise Your Rights
To exercise any of these rights, you can:
- • Use the settings in your BallerField dashboard
- • Contact us at privacy@ballerfield.ca
- • Submit a request through our support system
We will respond to your request within 30 days and may require identity verification for security purposes.
Children's Privacy
Age Requirement
BallerField is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18 years of age.
If you are under 18, please do not use our platform or provide any personal information. If we discover that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.
Parents and Guardians: If you believe your child has provided personal information to BallerField, please contact us immediately atprivacy@ballerfield.ca
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
How We Notify You
- • Update the "Last Updated" date at the top of this policy
- • Send email notifications for significant changes
- • Post announcements on our platform
- • Provide prominent notice for material changes
Your continued use of BallerField after any changes to this Privacy Policy will constitute your acceptance of such changes. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Privacy-Related Inquiries
For questions about your personal data, privacy rights, or this policy.
General Support
For general questions, technical support, or platform assistance.
Response Time
We typically respond to privacy-related inquiries within 72 hours and will work to resolve your request within 30 days. For urgent privacy concerns, please mark your email as "URGENT - Privacy Request."