Delete your BallerField account

How to delete your account

1. In the app: Profile, Settings, Account and data, then Delete my account. Type DELETE, tick the box and confirm.
2. On the website: sign in, then go to Dashboard, Account Settings, Delete Account. Type DELETE, tick the box and confirm.
3. Without the app or the website: write to privacy@ballerfield.ca from the email address of your account and ask us to delete it. We may ask you to confirm that the account is yours, then we delete it and answer you within 30 days.

Want a copy of your data? Export it first: in the app, Account and data, Export my data. On the website, Account Settings, Your Data, Export my data.

If you host games

If you host upcoming games that already have players, cancel them first: the players are refunded. Your games are listed under My Hosted Games on your dashboard. Upcoming games you host without any players are cancelled automatically when you delete your account.

What deletion does

• Your sign-in account is deleted right away: you can no longer sign in, in the app or on the website.
• Your profile becomes “Deleted user”: your name, email address, photo, bio, positions, skill level and referral code are erased, and the profile no longer appears to other people.
• You leave the upcoming games you joined. What you paid for a game more than 24 hours away is refunded to your credits, then every remaining credit, refunds included, is forfeited: use your credits before deleting.
• Your reviews (ratings and comments) are deleted, and the hosts’ averages are recalculated.
• The notification subscriptions of your phones and browsers, your notification preferences, waitlist entries, host application, teams, fields, the images you uploaded (your profile picture and field photos, which the past games you hosted no longer show), the blocks you made and your place in conversations are deleted, and pending referrals are cancelled.
• We send a confirmation to your email address.

What we keep, and why

• Payment and credit records: 7 years after each transaction, as tax and accounting rules require. Our database removes your name and email from them. The card payments in our account at Stripe, our payment processor, keep the email address and name given at checkout, and the invoices of games you hosted keep your host name (see Stripe’s privacy policy).
• Messages you sent in game chats and conversations: they stay for the other people in them, with “Deleted user” as the author and no photo.
• Past games: the games you played or hosted stay in the other players’ history, linked to “Deleted user” or “Deleted host”.
• Reports you filed: kept without your name, for moderation, until 1 year after they are resolved.
• Reports about your account: they keep the content copied when the report was made (for example your name and bio, or your messages) until 1 year after they are resolved. A report that is still open stays until it is handled.
• Our support inbox: the email copy of each report follows the same rule as the report.
• Blocks other people made of your account: they stay with their accounts, as their data.
• Technical logs of our hosting and database providers: 30 days or less. Sign-in session records follow the retention of our sign-in provider’s security logs.

Questions

Write to privacy@ballerfield.ca. The Privacy Policy explains all your rights and how long we keep each kind of information.